We provide an end-to-end business improvement service, the various elements of which can be used as a whole, in part or in isolation.

Our experience enables us to rapidly analyse data. We know what to look for and where to find it. Where you already have data, even if it is slightly imperfect, we will strive to use it to avoid duplication and maximise effective use of our time. We are expert interviewers, workshop facilitators and observers. We use relatively simple but very effective process mapping. Our style is challenging but empathetic and discreet.		Our experience enables us to rapidly analyse quantitative and qualitative data and give you an early indication of key issues and options for change. We have the skills to help you cost your processes and identify savings.		We have the knowledge and local, national and international networks to identify best practice and we have the experience to apply it pragmatically.		We can redesign your processes incrementally by removing waste and improving flow. Or we can identify the desired outcome and help you and your staff innovate and create new structures and processes to make your department or organisation more efficient and effective. We will provide you with practical, costed, options for change.
Within our team we have management trainers, facilitators and coaches who can provide organisational learning where required. We consider knowledge sharing to be a key part of any consultancy support and we recommend that you allocate staff to work with us so that you retain consultancy skills within your organisation when our work has concluded.		We have the skills to ensure that you deliver the right message to the right audience, whether that be internal or external marketing to enhance public confidence, the use of social networking media to engage a wider audience, scanning to identify emerging risks or threats, or general media management.		To achieve optimum efficiency and effectiveness you need to have the right people with the right skills in the right place at the right time. We have the tools and the people to help you achieve that, from recruitment, through specialist deployment, to executive assessment and coaching.		We will use our deep sector knowledge and our awareness of contemporary criminal justice issues to help you formulate strategy and policy to address current and future needs.
We have experienced leaders and leadership development professionals who can work with you and your team to achieve the best possible results. We offer psychometric testing applications and HR tools supporting talent identification, succession planning and management strategies, motivation and values assessment, 360 degree surveys, coaching and mentoring, for individuals and teams from first line supervisors to executives.		We have broad experience of change implementation and are skilled in the use of project management methodologies such as PRINCE II. Our experience has shown that most senior criminal justice sector managers have the ability to implement change projects and programmes given the right support and direction. We provide that support.		We recommend that all projects incorporate a cost benefit analysis so that cashable and non cashable savings can be clearly identified. We will help you formulate that information so that you know when savings have been achieved. Benefits realisation is critical if savings are to be achieved. We are experts at ensuring all available benefits are realised.		We want you to continue to improve when our work is complete. We will share our skills and develop your staff to help you embed continuous improvement.

A few examples of the services we offer

making savings, adding value

What is the issue - You need to make savings whilst maintaining the quality of service delivery.

How can we help - We have the skills and experience to rapidly analyse your systems, structures and processes using contemporary tools such as Lean and provide the challenge and innovation needed to design or redesign the most efficient and effective solution.

How do you benefit - You are able to release savings whilst ensuring that your organisation, department or team maximises the value it adds to service users.

inspection & review

What is the issue - You need a CAA, HMIC or Audit Commission type inspection or review

How can we help – Inspection and review is a core part of our business. We will use our challenging but empathetic, streamlined approach to elicit critical information and identify causes for concern and practical opportunities for improvement

How do you benefit – You get a quick, pragmatic, cost effective, independent solution tailored to your specific needs

delivering change 

What is the issue - You need to implement change to add value and reduce cost.

How can we help - As sector specialists we understand your business. We will use our experience of project and programme management to support your delivery.

How do you benefit - Shared knowledge and objective, challenging support will help you to deliver punctually, cost effectively and achieve your desired outcomes.

partnership and collaboration support

What is the issue - Partners are not collaborating as cohesively as you would like so progress and delivery are inhibited.

How can we help - Through experience of delivery we understand the nuances of collaboration and partnership working. We can assist in the implementation of change, leadership development, communication and relationship building.

How do you benefit - We will share our knowledge and experience to enable your partnership or collaboration to work cohesively and deliver its intended outcomes